NOTARY PUBLIC LONDON

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Complaints Procedure

My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1 The Sanctuary Westminster London
SW1P 3JT
Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

If you are dissatisfied about the service you have received please do not hesitate to contact me.

If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to :-

The Secretary of The Notaries Society
P O Box: 1023 Ipswich IP1 9XB
Email: secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :

Legal Ombudsman
P O Box 6806
Wolverhampton   WV1 9WJ
Tel : 0300 555 0333
Email :  enquiries@legalombudsman.org.uk
Website :  www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint. I hope that these notes are of help to you in understanding what is expected of each of us.

White Horse Solicitors & Notary Public
96 White Horse Lane
London E1 4LR

Parking
Private Car Park Bays for clients at the rear of our Office

Bus
The 25, 309 and 205 buses run closest to our Office

Nearest Tube Station:
Stepney Green Underground tube station – (District Line) – (1 minute walk to our Office)

Mile End and Whitechapel Underground Tube Station – (Central Line) – (7 – 10 minutes walk to our Office)

Call: 0203 817 7502
or Request a call back

OUR REVIEWS

White Horse Notary Public London IconWhite Horse Notary Public London

96 White Horse Lane, London

5.0 660 reviews

  • Avatar Juliet Living ★★★★★ 2 months ago
    Excellent! I received a very professional, helpful and understanding service from Muhammad Karim at White Horse NP. He and his colleagues showed patience and was thorough in explaining everything. I left feeling relieved, reassured and the … More process was all done efficiently. A well balanced service. I would honestly and certainly recommend them.
  • Avatar Milos Micek ★★★★★ a month ago
    The White Horse NP service was simply great. I managed to obtain an appointment with great flexibility. Speed of service was my main concern. At the same time I needed documents to be accepted by authorities overseas. All this was discussed … More and understood by the Notary who then executed all certification electronically, within minutes. Top quality of service.
  • Avatar Muhammad Ali ★★★★★ 3 weeks ago
    I recently had the pleasure of using White Horse Notary Public for notary services, and I couldn’t be more satisfied with the experience.
    Muhammad Karim was incredibly professional, knowledgeable, and made the whole process quick and easy.
    … More
    Highly recommend their services for anyone looking for reliable and friendly notary assistance!

Muhammad Karim
Notary Public

Muhammad Karim is both a qualified Solicitor & Notary Public. Muhammad Karim qualified as a Solicitor in 2012 & was awarded the post graduate Diploma in Notarial Practice from the University College London (UCL) & qualified as a Notary Public in 2015.

FAQ’S

What is the role and duty of a Notary Public?
Can a Notary Public notarise documents in foreign languages?
Who do you provide your notarial services to?
What is an Apostille & do I need it?
Do you provide same day legalisation services?
Can a Notary Public Notarise a Document Online?
What is the role and duty of a Notary Public?

A Notary Public (also referred to as a ‘Public Notary’ or simply as a ‘Notary’ is a public officer & is a specialist lawyer authorised to witness, authenticate or certify documents for use in countries around the world. Solicitors & Barristers in the UK owe a duty of care towards their clients. In contrast a Notary Public owes a duty of care to the document he is notarising.

Can a Notary Public notarise documents in foreign languages?

The short answer is yes. In certain instances it may be necessary to change a lettered translation of the document into English. Our Notary Public can advise you on whether this is required – If this is required the Notary can assist with obtaining a certified translation. If you do require notarisation of a document which is in a foreign language, please do contact our Notary Public & he will be happy to explain any specific requirements.

Who do you provide your notarial services to?

We provide notarial services to both our individual & business clients. We have years of experience in accommodating the needs of both of our individual & corporate institutions. Please visit our pages for ‘Services for Individuals’ & ‘Services for Businesses’ for more details.

What is an Apostille & do I need it?

An Apostille is a certificate issued by the foreign or commonwealth office in the UK & is the authentication of a document for use in another country.

The Apostille certificate confirms the signature, seal & stamp of the Notary Public to be genuine so that it is accepted when presented in another country outside the UK. The Apostille assures that any documents fraudulently ‘notarised’, purporting to be a Notary Public is not recognised & therefore reduces the risk of fraudulent documents being circulated around the world.

If the document being notarised is to be received by a country that is a signatory to the Apostille convention of 1961 – it is likely that you will require an Apostille. The purpose of the Hague Apostille Convention of 1961 is that once the country becomes a member/signatory there should no longer be any requirement for separate consular or embassy legalisation as long as the document has been notarised and apostilled. Our Notary Public will be happy to advise you on whether the recipient of the document will require an Apostille. If an Apostille is required, our Notary Public can advise you on the process of obtaining one, the cost & can arrange this for you.

Do you provide same day legalisation services?

We cater for all your urgent notarial needs & have a robust system in place to cater for your urgent needs. Unfortunately- the UK government have ceased the same day apostille service in London (save some limited types of documents). Our in-house courier will ensure that if required with an additional fee, the Apostille is obtained next day & country specific consular or embassy legalisation is obtained the following day if this is applicable.

Can a Notary Public Notarise a Document Online?

If we are required to notarise documents to confirm they are authentic- remote or online electronic notarisation is possible on certain documents. At White Horse Notary Public, we have successfully carried out digital notarisations using the internationally recognised eIDAS Regulation standard “Qualified Electronic Signature” for use overseas and will continue to advise clients on the best course of action in this area. The resulting “qualified electronic signature” is recognised as having the same legal effect as a handwritten wet-ink signature.

Do I need consular or Embassy legalisation for the country where my document is going to be used?
Do I need to bring identification documents with me when coming to notarise my documents?
How much will it cost me to notarise my documents?
Do you provide home visits/ visits to my office/ weekend/ evening appointments?
Do I need consular or Embassy legalisation for the country where my document is going to be used?

Although many countries have become members/signatures to The Hague Apostille convention of 1961 – there still remains many countries around the world that are not signatures/members of the convention. This means that if your document is being received in a country who is not a signature/member is it likely that further legalisation of the document will be required by the consular or embassy of the receiving country.

Our Notary Public has comprehensive knowledge of the legalisation requirements for all the countries around the world & will be happy to advise you accordingly in relation to your specific requirements.

Do I need to bring identification documents with me when coming to notarise my documents?

To comply with money laundering regulations, a Notary Public must confirm your identity. Our Notary Public would expect you to bring with you your current unexpired passport or your full photo card driver’s license as a proof of identification. You will also be expected to produce proof of residency which is no more than 3 months old – this can be by way of bank statement or utility bill issued to you.

For more information on specific identification requirements please check our ‘Identification’ page

How much will it cost me to notarise my documents?

The cost will depend on the number of documents you require notarising. Our charge for notarising one document is £50. We do not charge VAT & there are no hidden charges. If you require an Apostille, consular or Embassy legalisation, the cost will depend on the number of documents & how quickly you require the documents to be apostilled &/or legalised.

Do you provide home visits/ visits to my office/ weekend/ evening appointments?

Our Notary Public offers home or office visits & out of hours service (including weekends) by prior appointment. This service will incur on additional charge. Please do let us know if you require our out of hours/office service.

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Call: 0203 817 7502
or Request a call back

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